At PACA, we are committed to safeguarding the public against scams, theft, and fraud. If you believe you have been a victim of any of these fraudulent activities, we are here to help. Our complaint filing process is designed to empower you to take action against these unlawful acts.

How to File a Complaint:

1. Access the Complaint Form: To initiate the process, access our online complaint form on our official website. This form is specifically tailored to capture the essential details required to investigate your case thoroughly.

    

2. Complete the Form: Fill in the necessary information as accurately and comprehensively as possible. This will help our Certified PACA Investigators understand the nuances of your situation and make a more informed assessment.
3. Submit Supporting Documentation: Along with the form, you have the option to upload any supporting documents that can strengthen your case. This could include receipts, communication records, or any other relevant evidence.
4. Review and Confirmation: Once you submit the complaint form, you will receive an acknowledgment of receipt. This will provide you with a reference number that you can use to track the progress of your complaint.
5. Assignment of a Certified PACA Investigator: Our team of experienced and Certified PACA Investigators will review your complaint and assess its validity. If deemed necessary, they will open up a case for further investigation.

    

6. Investigation Process: The Certified PACA Investigator assigned to your case will conduct a thorough investigation, analyzing the provided information and any additional evidence. They will work diligently to gather all relevant details and identify the responsible parties.

    

7. Updates and Communication: Throughout the investigation, you will be kept informed about the progress of your case. You can expect timely updates from our team regarding any developments or findings.

    

8. Resolution: Once the investigation is complete, the Certified PACA Investigator will present their findings. Depending on the outcome, appropriate actions will be taken, which may include legal actions, recovery efforts, or referrals to relevant authorities.

At PACA, we are dedicated to ensuring that justice is served. Our Complaint Filing process is designed to empower you in your fight against scams, theft, and fraud. Your efforts contribute to a safer and more secure community for everyone. Start your complaint filing process today and take a step towards reclaiming your peace of mind.